MEPCO Complaint Number Helpline 2025-26 – 24/7 Contact Detail

Bijli band ho jaye ya voltage ka masla ho to foran complaint karna zaroori hai. MEPCO ne 2025-26 me kai tareeqe diye hain complaint karne ke liye. Na SDO office ke chakkar lagao, na line me khare raho. Ghar baithe mobile se shikayat darj karo.

Is post me MEPCO ka helpline 118, WhatsApp number, SMS code 8727, aur app wala method step by step samjha raha hun.

MEPCO Complaint Number & Method Comparison 2025-26

Kon sa method kab use karna hai? Neeche table me sab clear hai:

Complaint Type	Number/Method	Timing	Best For	Charges
Emergency	118 Helpline	24/7 Toll Free	Transformer blast, Wire girna	Free
Fast Response	WhatsApp 0800-63726	24/7	Photo ke sath complaint	Free
No Internet	SMS 8727	24/7	Sirf text bhejna	Rs 1/SMS
Live Tracking	MEPCO Power App	24/7	Status map pe dekhna	Free
Office Contact	SDO 091-9212567	8AM – 4PM	Peshawar region direct baat	Local call

Pro Tip: Peak hours 6PM-11PM me 118 pe wait zyada hota hai. Us time WhatsApp use karo, 2 min me reply aa jata hai.

MEPCO Complaint Resolve Hone Me Kitna Time Lagta Hai 2025-26

Complaint karne ke baad sab se bara sawal yehi hota hai ke light kab aayegi. MEPCO ne 2025-26 ke liye SLA yani Service Level Agreement banaya hua hai.

City Area Me Time Limit: Agar aap Peshawar, Multan, Bahawalpur jese sheher me rehte ho to MEPCO 6 ghante me masla hal karne ka paband hai. “No Supply” ki complaint ho to lineman 2 ghante ke andar area visit karta hai. Transformer fault ho to 6 ghante me replacement ho jata hai. Ye rule NEPRA ne banaya hua hai.

Rural Area Me Time Limit: Gaon/dehat me thora time zyada lagta hai. MEPCO ke pass 12 ghante hote hain complaint resolve karne ke liye. Wajah ye hai ke rural feeders lambe hote hain aur team ko pohnchne me time lagta hai. Lekin emergency complaint jese 11KV wire gir jaye to rural me bhi 3 ghante ki limit hai safety ki wajah se.

Complaint Late Hone Ki 3 Wajah:

• Peak Hours Load: Garmi me 6 PM-11 PM peak hours hote hain. Is time 100+ complaint ek sath aati hain. Is liye MEPCO priority deta hai – pehle hospital, phir emergency, phir normal ghar.
• Wrong Reference Number: 30% complaint is liye late hoti hain ke user bill wala 14 digit number ghalat likh deta hai. Hamesha bill ke upar “Ref No” wala number use karo.
• Team Shortage: Barish ya toofan ke baad ek sath hazaron complaint aa jati hain. Us time MEPCO extra team bulata hai jo 24-48 ghante lag jate hain.

Agar Time Se Pehle Hal Na Ho To Kya Karein?

Complaint number le kar 118 pe dobara call karo aur “Escalate” bolo. Ya MEPCO ki website mepco.com.pk pe “Complaint Escalation” form fill karo. Wahan SDO aur XEN ka direct number mil jata hai. 24 ghante se zyada late hone pe MEPCO ko 1000 rupees ka jurmana bhi hota hai NEPRA ke rule ke mutabiq.

Is liye hamesha complaint ka tracking number save kar lo. SMS delete mat karo. Usi se aap proof de sakte ho ke MEPCO ne time pe kaam nahi kiya.

MEPCO Helpline 118 – Toll-Free Number Kya Hai?

MEPCO ki official helpline 118 hai. Ye number 24/7 open rehta hai. Landline aur mobile dono se call kar sakte ho. Call bilkul free hai.

118 pe complaint kaise karein:

• 118 milao
• Language select karo – Urdu ke liye 1 dabao
• “New Complaint” ke liye 2 dabao
• Apna 14-digit reference number bolo. Bill ke upar likha hota hai
• Masla batayo – load shedding, voltage low, transformer kharab

Call ke baad SMS pe complaint number aa jayega. Usi se tracking kar sakte ho.

Note: Peak hours me 118 pe rush hota hai. Raat 12 ke baad call mil jati hai foran.

WhatsApp Complaint Number MEPCO 2025-26

MEPCO ne 2024 me WhatsApp service start ki thi. 2025-26 me ye sab se fast method ban chuka hai.

Official WhatsApp: 0800-63726
Ye number MEPCO ki website pe bhi listed hai.

WhatsApp pe complaint ka tareeqa:

• 0800-63726 ko save karo
• WhatsApp kholo aur “Hi” likh kar bhejo
• Auto reply me option ayenge – 1 for Complaint, 2 for Bill
• 1 likh kar bhejo
• Reference number + area + masla type kar do
• Photo bhi attach kar sakte ho – jese jalay hue meter ki

2 minute me complaint number mil jayega. Status bhi isi chat me check hota hai.

MEPCO SMS Complaint Code 8727

Internet nahi hai to SMS sab se best hai. Har mobile se kaam karta hai.

Format: MEPCO ReferenceNumber Masla
Example: MEPCO 14231012345678 Light band hai

8727 pe bhejo. 30 second me reply aa jayega: “Your complaint #MEP24567 registered. Team will contact you.”

SMS ka charge sirf 1 rupee hai. Ufone, Jazz, Telenor, Zong sab pe chalta hai.

MEPCO App se Online Complaint Kaise Karein

MEPCO Power App Play Store pe available hai. Bilkul free hai.

App se complaint ke steps:

• App install kar ke login karo. Reference number + CNIC se login hota hai
• Home screen pe “Complaint” ka option hai
• Complaint type select karo – No Supply, Low Voltage, Meter Fault
• Location on Karo. GPS se area auto detect ho jayega
• Submit kar do

App ki khaasiyat: Live tracking hoti hai. Kab MEPCO ki team nikli, kab transformer theek hua, sab map pe dikhta hai.

Emergency vs Normal Complaint Me Farq

Sab complaint ek jesi nahi hoti. MEPCO priority deta hai.

Emergency Complaint – 2 ghante me action:

• Transformer phat gaya / aag lagi
• Wire gir gayi / karent ka khatra
• Pura area andhera – 11KV fault

In ke liye 118 pe call karte waqt “Emergency” zaroor bolo. Ya WhatsApp pe photo bhej do.

Normal Complaint – 24 ghante me action:

• 1-2 ghar ki light band
• Voltage 180 se kam
• Meter slow/fast chal raha

Complaint Tracking Number Kaise Milega?

Har complaint ke baad MEPCO tracking number deta hai. Format: MEP24567 jesa.

Track karne ke 3 tareeqe:

Agar 24 ghante me masla hal na ho to isi tracking number se dobara complaint karo. SDO office wale foran action lete hain.

MEPCO SDO Office Contact Peshawar Region

Peshawar region ke log direct SDO office bhi call kar sakte hain. Emergency me ye fast hai.

Peshawar SDO Office: 091-9212567
Timing: Subha 8 baje se shaam 4 baje tak

Apna sub-division ka number bill ke pichay likha hota hai. Wahi number use karo. Seedha lineman se baat ho jayegi.

FAQs – MEPCO Complaint Helpline

Bijli ka bill zyada aa raha hai? MEPCO Peak Hours Timing 2025-26 check karein aur bill bachayein.