Need a quick and hassle-free way to view your Latest electric bill? Just enter your reference number below and get instant access to your billing details.
How to Check Your K‑Electric Bill Online
- Go to the KE Live portal or app and sign in.
Use your username and password—if it’s your first time, register using your name, mobile number, email, and CNIC, then verify via OTP. - Link your account by entering your 13‑digit account (reference) number found on your bill. You can add multiple accounts if needed.
- Once logged in and linked, navigate to “Billing Details” or “Duplicate Bill” in the menu.
- View your bill—you’ll be shown your current bill amount, due date, and other important details.
- To save or print it, tap “Download PDF” or “Print”, and a copy will be saved to your device or printed for your records.
Getting Started with KE Live (App & Portal)
Log in or sign up to simplify everything.
Download and register on the KE Live app (or use the web portal) using your name, mobile number, email, and CNIC. Verify via OTP to access a world of digital billing convenience.
Key Features You’ll Love
- Billing Details & History: Check both current and past bills.
- Duplicate Bills: Download up to six months’ worth anytime.
2. Understanding Your Bill
Know what you’re actually paying for.
Your K‑Electric bill is more than just your usage. It includes several components:
- Variable Charges – Based on units used; rates may change according to NEPRA slabs.
- Fixed Charges – Applied when your monthly usage exceeds 300 units for residential customers.
- FCA (Fuel Charge Adjustment) – Adjusts your bill to reflect fluctuating fuel costs.
- QTA (Quarterly Tariff Adjustment) – Applies tariff adjustments every 3 months.
- Taxes & Duties – Includes GST, income tax, electricity duty, and MUCT (collected for the government).
- Late Payment Surcharge (LPS) –
- 5% if you pay within 3 days after the due date.
- 10% if you pay 4 days or more late.
3. Going Paperless with E‑Billing & WhatsApp
Make your life simpler and greener.
- E‑Billing: Subscribe to receive your bill via email or SMS—no more paper waste.
- WhatsApp Billing: Message “Hi” to 0348‑0000118 to receive your bill, billing updates, and more directly in chat.
4. Using SMS for Quick Billing Access
No app needed—just message and get your bill.
- Register:
Type REG [13‑digit Account Number] and send to 8119. - Check Bill:
Once registered, simply send BILL (or BILL [Account Number] if not registered). You’ll get your bill details via SMS.
5. Paying Your Bill — Many Ways to Choose From
Flexibility that fits your routine.
- Pay directly via KE Live (“Pay Now” feature).
- Scan the QR code on your bill using your banking app for instant payment.
- Use internet/mobile banking or physical channels like post offices and bank branches.
- Pay via digital wallets such as Easypaisa, JazzCash, Nadra e-Sahulat, UBL Omni, and HBL Express.
- If you’re an ABL customer, you can also pay via myABL internet banking, wallet, ATM, or phone banking using your reference number and OTP authentication.
6. Staying In Touch with K‑Electric
Help is always available, however you reach out.
- 24/7 Helpline: Dial 118 or 021‑99000.
- Email for billing and connection queries: customer.care@ke.com.pk.
- WhatsApp and SMS are great for messaging your requests.
- Social Platforms: Reach out via Facebook or X/Twitter: @KElectricPk.
** Summary Table**
| Service | How It Helps |
|---|---|
| KE Live (App/Portal) | View & download bills, manage account |
| Bill Breakdown | Understand charges & surcharges |
| E‑Billing & WhatsApp | Digital delivery of your bill |
| SMS Service (8119) | Quick bill access via message |
| Multiple Payment Options | Pay using app, bank, or wallet |
| Support Channels | Ready assistance via call, email, or app |
New K-Electric Connection process
1. Gather What You’ll Need
Make sure you have all the necessary papers before you start.
- Your own CNIC (and two witnesses’ CNICs, if required)
- Proof of ownership or rental agreement for your property
- A recent paid electricity bill from a neighbor (helps pinpoint your location)
- An undertaking on stamp paper (Rs. 100, attested) to show you’re eligible for an “Aasaan Meter” (for connections under 80 kW)
- For specific cases (like large new buildings), you may also need: approved layout/site plans, trade license, NTN, or NOC—as per your connection type.
2. Fill Out the Application
You can apply online—no need for long visits to the office.
- Visit the K‑Electric ENC (Electricity New Connection) portal or use the download form from the KE website
- Start the application: enter your neighbor’s reference number—it’ll help auto‑fill your area details
- Choose your connection type—residential, commercial, industrial—and specify load requirements (e.g., 5 kW for homes)
- Fill in your personal and property details, including owner vs tenant status and your contact info.
3. Upload Documents & Submit
Ensure clarity and completeness to avoid delays.
- Upload scanned copies of all required documents—CNICs, bill, affidavit, ownership proof, etc.
- Check everything carefully, tick “I agree,” complete any CAPTCHA, then submit your application.
4. Track Your Application
Stay updated on your application without wondering what’s next.
- You’ll get a tracking ID after submission—save it!
- Head back to the ENC portal and choose “Track.” Select the new connection option, pick K‑Electric, and enter your tracking ID to check your status.
5. Pay the Demand Notice & Get Connected
Almost there—just a few more steps.
- Once your application is vetted, you’ll receive a demand notice with a fee estimate.
- Pay the fee—either online or at an authorized bank—and upload the paid challan or voucher via the portal.
- After confirmation, K‑Electric will arrange installation—usually within 15 days once everything’s clear.
Quick Summary Table
| Step | What You Do |
|---|---|
| Gather Documents | CNICs, bill, ownership proof, affidavit stamp paper |
| Apply Online | Fill out the form, specify the connection type and load |
| Submit Documents | Upload scans, agree, and submit |
| Track Status | Fill out the form, specify the connection type, and load |
| Pay & Schedule Installation | Pay demand notice, upload receipt, get connected |
What is the K‑Electric Mobile Service?
Through straightforward text messages, K-Electric’s Mobile Service provides you with instant access to important information such as load shed scheduling, billing updates, and technical help. It is quick, practical, and simple to set up.
1. Gather Your 13‑Digit Account Number
Your key to getting connected.
Before registering, locate your 13‑digit K‑Electric account (reference) number—you’ll find it on any current bill. This is essential for the SMS system to recognize your account.
2. Register via SMS
Just one message and you’re in.
To sign up:
- Open the messaging app on your phone.
- Type: REG [your 13‑digit account number]
(For example:REG 0400012345678) - Send this message to 8119.
That’s it! Shortly after sending, you’ll receive a welcome message confirming your registration.
3. What You Can Do Once Registered
Text for info—no app needed.
Once you’re registered, you can easily:
- Check load‑shed schedules with LS
- Ask for your bill using BILL
- Report a technical problem with COMP
- See your registered accounts with ACCT
Just send any of these commands to 8119, and you’ll get a reply straight to your phone.
4. Want to Opt Out Later?
No long calls or forms—just one message.
If you ever decide to stop the service:
- Send UNREG [your 13-digit account number] to 8119.
- For instance:
UNREG 0400012345678
Shortly after, you’ll receive confirmation that you’re unsubscribed.
Understanding the K-Electric Bill
1. A Fresh Look, a Clearer Bill
Your bill’s now more transparent than ever.
Starting August 2025, K‑Electric redesigned its bill to simplify information, while keeping tariffs and categories unchanged. Now, you’ll see a neat snapshot of your electricity usage, a breakdown of energy charges, taxes, and important notices all in one place. A handy message board delivers customer-specific alerts—no need to flip through extra paper.
2. Your Bill’s Visual Guide
Quick snapshot, historical context, and smart tools.
- At the top, Account Details like your name, address, account number, and tariff category are clearly displayed.
- A 13-month bar graph showcases your energy consumption. A circle symbol means a missed payment.
- The bill includes a QR code for quick access to conservation tips and tariff insights via your smartphone.
3. What Your Bill Is Made Of
All parts of your total amount are explained simply.
Your bill reflects a mix of charges, not just what you’ve consumed. Here’s what contributes to your total:
- Variable Charges: Based on the number of units you use. The more you consume, the higher your unit rate may become—according to NEPRA’s slab structure.
- Fixed Charges: These apply if your residential usage exceeds 300 units in a month, covering infrastructure maintenance.
- Fuel Charge Adjustment (FCA): This adjusts your bill to reflect monthly changes in fuel costs. It can raise or lower the amount depending on current fuel prices.
- Quarterly Tariff Adjustment (QTA): A NEPRA-approved update applied every three months to align with cost shifts.
- Surcharges (PHL etc.): Additional charges, such as the PHL surcharge, fund power sector liabilities.
- Municipal Utility Charges & Taxes (MUCT): This is a KMC-imposed utility charge based on your usage and area.
- Taxes: Includes GST, Income Tax, and Electricity Duty, collected on behalf of the government.
4. Stay on Top of Payments
Because nobody likes surprises—or extra fees.
- The “Amount Payable” shows what you owe—current usage combined with any outstanding dues.
- An LPS (Late Payment Surcharge) is added if you pay late: 5% within 3 days after the due date, or 10% if 4 days or more late.
5. Want a Deeper Dive?
Use these to understand your bill better or resolve doubts.
- Check the message board each month—it’s where KE communicates changes, FCA updates, or alerts specific to your account.
- Got a question or need help? You can:
- Call KE at 118 or (021) 99000
- SMS CHAT [your message] to 8119
- Chat via KE Live App, WhatsApp (0348‑0000118), or social media
At a Glance
| Section | What It Means for You |
|---|---|
| Design | Clear info, less clutter, more transparency |
| Visual Tools | Track usage and payment history at a glance |
| Charges Explained | Know what you’re paying for and why |
| Payment Alerts | Avoid late fees by understanding due dates |
| Support Access | Multiple touchpoints—help is just a call or message away |
