| PTCL Subscriber Information | |
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Enter Phone No: (Without Area Code) |
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| Enter Account ID: | |
📲 PTCL Bill Online – Full Guide
✅ Step 1: Check Your PTCL Bill Online
- Visit PTCL’s Bill Check Page
🌐 https://www.billchecks.net/Customer/ViewBill - Enter Your Details
- Landline Number (without area code if using dropdown)
- Account ID (you can find this on any previous PTCL bill)
- Click “Search”
- Your current PTCL landline/internet bill will appear on the screen.
📥 Step 2: Download or Print Duplicate Bill (Dbill)
- Once the bill is displayed, click on “Print” or “Download”.
- Save it as a PDF or directly print it for record or payment.
💳 Step 3: Pay Your PTCL Bill Online
You can use any of the following methods:
💻 Internet & Mobile Banking Apps
- Almost all Pakistani banks (HBL, UBL, MCB, Meezan, etc.) offer PTCL bill payment under “Bill Payments → Internet/Telephone → PTCL”.
📱 Mobile Wallets
- EasyPaisa, JazzCash, NayaPay, SadaPay, UPaisa:
- Choose Bill Payments → PTCL
- Enter your landline number or Account ID, confirm and pay.
🧾 PTCL App (SmartLink)
- Download the PTCL SmartLink app from Play Store or App Store.
- You can check, download, and pay your bills directly through the app.
🔐 Why Use PTCL Online Billing?
- 💡 Save time and travel
- 📥 Get bill instantly — no waiting for paper bills
- 🧾 Never miss due dates with digital alerts
- 📊 Track previous bills and usage
- ✅ Completely secure & officially supported
🧠 Pro Tip:
✅ Create a PTCL online account for more features:
Track billing history, register complaints, or manage multiple connections:
🌐 https://www.ptcl.com.pk/Customer/Register
✅ Requirements to Check PTCL Duplicate Bill Online
- 📞 PTCL Landline Number
- Example:
042-376XXXXXX - You must include the area code, or select it from the dropdown on the PTCL website.
- Example:
- 🆔 Account ID
- This is a unique number printed on any of your previous PTCL bills.
- Usually 10 digits long.
- Example:
1234567890
🔗 Where to Check the Duplicate Bill
🌐 Official Link:
https://www.ptcl.com.pk/Customer/ViewBill
🔍 Step-by-Step:
- Visit the link above.
- Select your area code or enter it manually with your landline number.
- Enter your Account ID.
- Click “Search” — your bill will appear.
- You can then download, print, or pay the bill.
📌 Optional but Helpful:
- Previous PTCL bill (to find Account ID).
- Stable internet connection.
- PDF reader if you want to view/download the bill file.
What Services are Provided by PTCL?
🌐 1. Broadband Internet
- PTCL FlashFiber (FTTH – Fiber to the Home): High-speed internet up to 1 Gbps
- PTCL DSL Broadband: Over landline copper wires
- Unlimited & volume-based packages
☎️ 2. Landline Telephone
- Fixed-line calling with nationwide coverage
- Call packages for local, NWD, and international calls
📺 3. Smart TV (IPTV)
- Over 100+ live channels
- Rewind, pause, video-on-demand (VOD), and parental controls
- Mobile app streaming via Smart TV App
🔄 4. CharJi & EVO Wireless Broadband
- 4G LTE wireless internet devices for mobility
- CharJi Cloud, dongles, and MiFi devices
🏢 Business & Enterprise Services
🖥️ 1. Data & Connectivity Solutions
- IP/VPN, MPLS, Fiber circuits, Leased Lines
- Managed Wi-Fi & SD-WAN
☁️ 2. Cloud & Data Center Solutions
- Virtual servers, hosting, and PTCL Data Center colocation
- Disaster recovery, secure storage
🧠 3. Managed ICT Services
- Cybersecurity (firewalls, DDoS protection)
- Network monitoring & IT outsourcing
- Smart solutions for banks, call centers, retail
🌐 Digital & Value-Added Services (VAS)
- PTCL Touch App – manage services, pay bills, lodge complaints
- PTCL SmartLink App – free landline calls over Wi-Fi
- e-Billing & Duplicate Bill services
- E-education & digital learning platforms
🤝 Corporate Solutions
- Unified Communication & VoIP
- Bulk SMS & IVR services
- Digital signage, video conferencing
- Cloud contact center as a service
📶 Partnership & Integration
- National Roaming agreement with Ufone (PTCL subsidiary)
- PTCL Group: Joint ecosystem including Ufone 4G, UBank
🔧 Customer Support Services
- 24/7 helpline (1218)
- Online live chat & email support
- Complaint registration and tracking via website/app
✅ How to Pay Your PTCL Bill Online – Step-by-Step
💻 Option 1: Via PTCL Website
- Go to PTCL’s Bill Payment Page
- Enter your:
- Landline number (with area code)
- Account ID (printed on any PTCL bill)
- View your bill, and click “Pay Now”
- Choose a payment method:
- Credit/Debit Card (Visa/MasterCard)
- Internet/Mobile banking gateway
- Enter card details → Complete payment
📱 Option 2: Using PTCL Touch Mobile App
- Download the PTCL Touch app (Android/iOS)
- Log in or register with your PTCL account
- Go to Bill Payment
- Select your connection, view your bill
- Pay using a card or banking app linked to the app
💳 Option 3: Via Internet & Mobile Banking
All major banks support PTCL bill payments:
How:
- Open your bank’s mobile app or website
- Go to Bill Payments > Internet/Telephone > PTCL
- Enter your landline number or Account ID
- Confirm and pay
✅ Supported banks: HBL, UBL, Meezan, MCB, ABL, Bank Alfalah, Faysal Bank, etc.
📲 Option 4: Using Mobile Wallets
You can also pay using:
- EasyPaisa:
- Select Bill Payment → Internet/Telephone → PTCL
- JazzCash:
- Select Utilities → PTCL
- NayaPay, SadaPay, UPaisa, etc.
📌 Benefits of Paying Online
- 🕒 24/7 access – pay anytime
- 🧾 Instant confirmation with receipt
- 📉 Avoid late fees or disconnection
- 🔒 Secure and officially supported
🧠 Pro Tip:
Activate bill payment reminders via SMS or the PTCL app so you never miss a due date!
🏛️ Ownership Structure: Private OR Government?
| Stakeholder | Ownership Share |
|---|---|
| Etisalat (UAE telecom giant) | 26% (with management control) |
| Government of Pakistan | 62% (directly + via public float) |
| Public Shareholders (stock market) | Remaining ~12% |
🧾 Key Facts:
- In 2006, the Government of Pakistan sold 26% shares along with management control to Etisalat, a UAE-based telecom company.
- Despite Etisalat holding only 26% of shares, it has operational control due to the terms of the privatization agreement.
- PTCL is still considered a semi-government entity because:
- The majority of shares (over 60%) are held by the Government.
- It operates under regulatory oversight (e.g. by PTA and the Ministry of IT & Telecom).
📊 Stock Market Status:
- PTCL is listed on the Pakistan Stock Exchange (PSX).
- Its ticker is PTCL.
- General public and institutional investors can own shares.
☎️ PTCL Helpline Services
📞 1. Call Center (Landline/Mobile)
| 📱 From Any Phone | ☎️ Dial 1218 |
|---|---|
| 🌐 PTCL UAN Number | 111-20-20-20 |
Available 24/7
You can:
- Inquire about billing, packages, new connections
- Register complaints (slow internet, disconnection, etc.)
- Get help with Smart TV, Fiber, landline
- Speak to a live agent
💬 PTCL Live Chat Support
🌐 Official Chat Portal:
🔗 https://ptcl.com.pk/Home/CustomerSupport
- Click “Live Chat” option on the bottom-right of the page
- Fill your name, phone number, and city
- A live agent will respond to assist you
Service Hours:
Live Chat is available 24/7, including holidays.
📱 Other Support Channels
📧 Email:
📲 PTCL Touch App:
- Lodge and track complaints
- Live chat & self-care portal
💬 WhatsApp (Pilot-based, limited cities):
- PTCL has trialed support via WhatsApp in some cities — check via website or app if available in your area.
🧾 Complaint Tracking:
After lodging a complaint (via phone, app, or chat), you receive a complaint number (ID). You can:
- Track status via app or website
- Receive SMS updates
🧠 Tip:
When contacting support, keep your landline number and CNIC or account ID ready for quicker service.
💡 PTCL FAQ – Frequently Asked Questions
🔹 1. How can I check my PTCL bill online?
You can check your PTCL bill at:
🌐 https://www.ptcl.com.pk/Customer/ViewBill
You’ll need:
- Your landline number
- Your account ID (found on any previous bill)
🔹 2. How do I pay my PTCL bill online?
You can pay via:
- PTCL website or app
- Banking apps (HBL, Meezan, UBL, etc.)
- Mobile wallets (Easypaisa, JazzCash, NayaPay)
🔹 3. What is PTCL’s customer service number?
- 📞 1218 (24/7 helpline)
- UAN: 111-20-20-20
- Email: customerservices@ptcl.net.pk
🔹 4. How can I lodge a complaint with PTCL?
- Call 1218
- Use PTCL Touch App
- Visit the Live Chat on PTCL website
- You will receive a complaint number to track your issue
🔹 5. What is the installation time for a new PTCL connection?
Typically 3 to 7 working days, depending on area and availability.
🔹 6. What internet packages are available?
- FlashFiber (Fiber Internet): Speeds up to 1 Gbps
- DSL Broadband: Over landline, with speeds from 6 Mbps to 20+ Mbps
- CharJi/EVO: Wireless internet solutions
Full package list: https://www.ptcl.com.pk
🔹 7. How can I upgrade my internet speed?
- Call 1218
- Visit nearest PTCL OSS (One Stop Shop)
- Or upgrade via PTCL Touch App
🔹 8. How do I cancel my PTCL service?
- Submit a written request to the nearest PTCL office
- Clear outstanding dues
- Return any PTCL equipment (modem, set-top box, etc.)
🔹 9. What is PTCL Smart TV?
It’s PTCL’s IPTV service, offering:
- 100+ live channels
- Pause/Rewind TV
- On-demand content
- Smart TV app for mobile streaming
🔹 10. Is PTCL a government company?
PTCL is a semi-government company:
- 62% owned by Government of Pakistan
- 26% owned & operated by Etisalat (UAE)
- Listed on Pakistan Stock Exchange
